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Customer Service Representative- Topeka, KS

Location:Topeka, KS
Type:Full Time
Department:Customer Service - Call Center
Description:The Customer Service Representative represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and insuring that customers receive accurate information politely and promptly.
    Essential Job Requirements
  • Must have the ability to work independently with little or no supervision.
  • Draws from all available resources, policies, supervisors and state computer system to answer all inquiries.
  • Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center

    Required Education
  • A high school diploma or equivalent required
  • A degree or certificate in a related field preferred

    Required Experience
  • Call center experience preferred
  • Computer experience and typing proficiency required

    Required Skills
  • Excellent written and spoken communication skills including voice tones and grammar as well as time management skills and organizational skills

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