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Child Support Specialist- Washington, NC

Location:Washington, NC
Exempt/Non-Exempt:Non-Exempt
Benefits:Medical, Dental, Vision, 401k and other voluntary benefits available.
Type:Full Time
Department:Child Support Enforcement (CSE)
Description:The case specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual timeframes are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews.
Duties:
  • Ensures that case files that are docketed for court are prepared for the court hearing by reviewing the appropriate documents and case information within established timeframes.
  • Calculates arrearages and other financial adjustments.
  • Conducts interviews with custodial and non-custodial parents as needed.
  • Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
  • Accesses system data, including state system(s) that provides information on Employment, Birth Verification, Social Security Information System, Electronic Parent Locator Network and appropriate internet resources to obtain relevant case information.
  • Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
  • Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
  • Completes attorney-directed court follow-up such as discovery, subpoenas, motions within required time frames.
  • Maintains confidentiality and security of case information.
  • Performs other duties as may be assigned by management
  • Qualifications:
      Required Education
    1. Bachelor's degree from an accredited college or university or comparable employment experience

      Required Experience
    2. Two years of experience in human services as a case manager. Experience in child support enforcement or collections preferred. Familiarity with an office environment including the use of automated systems is desired.

      Required Skills
    3. Excellent organizational, written, and verbal communication skills
    4. ability to perform comfortably in a fast-paced, deadline-oriented work environment
    5. ability to successfully execute many complex tasks simultaneously
    6. ability to work as a team member, as well as independently.


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