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Child Support Case Specialist - Dresden, TN

Location:Dresden, TN
Exempt/Non-Exempt:Non-Exempt
Benefits:Medical, Dental, Vision, Disability, 401(k), Life/AD&D, EAP and Flexible Spending Accounts
Type:Full Time
Department:Child Support Enforcement (CSE)
Description:The case specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual timeframes are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews.
Duties:1. Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent’s address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
2. Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
3. Conducts interviews with custodial and non-custodial parents.
4. Accesses system data, including Tennessee Child Support Enforcement System (TCSES), Tennessee Clearinghouse (Employment, Birth Verification, Social Security Information) System, Tennessee ACCENT (IV-A/Families First Info) System, Electronic Parent Locator Network and appropriate internet resources to obtain relevant case information.
5. Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
6. Monitors cases for delinquencies and modifications and takes enforcement actions, as appropriate.
7. Calculates current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations.
8. Calculates child support arrearages and other financial adjustments.
9. Completes necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
10. Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provide case status information to customers, as necessary.
11. Records in the automated and/or hardcopy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
12. Maintains confidentiality and security of case information.
13. Performs other duties as may be assigned by management.
Qualifications:Required Education - Associate’s degree in a related field or relevant years of experience

Required Experience - Two years of experience in human services as a case manager. Experience in child support enforcement or collections preferred. Familiarity with an office environment including the use of automated systems is desired.

Required Skills - Excellent organizational, interpersonal, written, and verbal communication skills. Must have ability to perform comfortably in a fast-paced, deadline-oriented work environment. Must have ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.

Physical Requirements - Must be able to sit for extended periods. Must be able to view computer screens and view written materials for extended periods.

Mental Requirements - Must be able to demonstrate ability to learn child support concepts quickly and translate them into case action. Must be able to do basic math functions. Must be able to understand and apply child support guideline calculations, child support laws, rules and regulations. Must be able to maintain a professional demeanor under stressful circumstances.


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